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Ultimo aggiornamento: 25 marzo 2026
Version 3.6
These Terms and Conditions (T&C) apply to all contracts for the use of the "AI Visibility Platform" (hereinafter "Platform" or "Service") between
Marvin Malessa
Heroldstr. 49, 44894 Bochum, Germany
Email: support@luminara-ai.de
(hereinafter "Provider", "we" or "us") and the Customer.
I presenti T&C si applicano esclusivamente alle imprese ai sensi dell'art. 14 del Codice Civile tedesco (BGB), ossia persone fisiche o giuridiche o società di persone con capacità giuridica che, al momento della conclusione del contratto, agiscono nell'esercizio della loro attività commerciale o professionale autonoma. I consumatori ai sensi dell'art. 13 BGB sono esclusi dall'utilizzo della Piattaforma. La registrazione richiede l'indicazione di un nome aziendale. Luminara AI si riserva il diritto di verificare lo status imprenditoriale.
Deviating, conflicting, or supplementary general terms and conditions of the Customer shall not become part of the contract unless we have expressly agreed to their validity in writing. These T&C apply exclusively even if we provide the service without reservation in the knowledge of conflicting or deviating terms and conditions of the Customer.
The version of the T&C valid at the time of registration or order is authoritative for the conclusion and execution of the contract. The current version can be accessed at https://luminara-ai.de/en/legal/terms
The Platform offers a Software-as-a-Service (SaaS) for optimizing the discoverability of companies, products, and services in AI-based search systems and AI assistants (hereinafter "AI Systems"), in particular:
The service enables the Customer to transmit company, product, and service data to the Platform via a REST API. The Provider structures this data according to Schema.org standards and makes it available via publicly accessible, AI-optimized interfaces (AI feeds). These can be read by AI systems and considered in their responses and recommendations.
The service includes in particular:
The Provider is obliged to properly provide and structure the data and ensure the technical availability of the AI feeds. The Provider explicitly does not guarantee a certain number of recommendations, rankings, or mentions by AI systems. The decision whether and how AI systems use the provided data lies exclusively with the respective operators of the AI systems and is not controllable by the Provider.
The Provider is entitled to expand or modify the scope of services, provided that the core functionality (provision of optimized data feeds) is maintained and no significant disadvantages arise for the Customer. The Customer will be informed of significant changes at least 30 days in advance by email.
The contract is concluded by registration on the website https://luminara-ai.de. The presentation of service packages on the website does not constitute a binding offer, but an invitation to submit an offer (invitatio ad offerendum).
By selecting a plan, entering the required data (company name, email address, payment information) and clicking the button "Register Now" or "Order for Fee", the Customer submits a binding offer to conclude a usage contract. By registering, the Customer confirms that they are a business within the meaning of Section 14 BGB.
The contract is concluded when the Provider accepts the offer by sending a confirmation email or by activating access to the Platform. Acceptance usually occurs within 24 hours of registration. The Provider reserves the right to reject registrations without stating reasons, particularly in case of justified suspicion of abuse or violation of these T&C.
The contract language is English. The contract text is stored by the Provider and can be accessed by the Customer at any time in the dashboard under "Account → Contract Details".
Since the services are provided exclusively to businesses, there is no right of withdrawal pursuant to Sections 312g, 355 BGB.
Si applicano i prezzi indicati sul sito web al momento dell'ordine. Tutti i prezzi indicati sono prezzi finali. Ai sensi del § 19 UStG (regime delle piccole imprese tedesco), non viene addebitata alcuna imposta sul valore aggiunto.
Piani E-Commerce:
Piani per fornitori di servizi:
Piani Ibridi (E-Commerce + Servizi):
Piani Agenzia:
For annual billing, a discount is granted (two months free).
Il Fornitore ha il diritto di aumentare i prezzi con un preavviso di 60 giorni, a condizione che siano trascorsi almeno 12 mesi dalla stipula del contratto o dall'ultimo adeguamento dei prezzi. Gli adeguamenti di prezzo sono limitati a un massimo del 15% del prezzo attuale per periodo di adeguamento. Gli aumenti di prezzo saranno comunicati al Cliente via e-mail. Il Cliente ha il diritto di recedere dal contratto entro 30 giorni dal ricevimento della notifica, con effetto dalla data in cui l'aumento di prezzo diventa effettivo (diritto di recesso straordinario).
Payment is made by choice:
For monthly billing, the charge is made on the first business day of the month in advance for the current month. For annual billing, the charge is made for the entire year in advance. Invoices are sent by email in PDF format.
In case of payment default, the Provider is entitled to charge default interest at a rate of 9 percentage points above the base rate (Section 288 (2) BGB). The assertion of higher default damages is reserved. In case of payment default exceeding 14 days, the Provider is entitled to block access to the Platform until outstanding amounts are fully paid.
The Customer is only entitled to set off if their counterclaims have been legally established, are undisputed, or have been recognized by us. A right of retention is available to the Customer only to the extent that their counterclaim is based on the same contractual relationship.
The Provider grants the Customer a return policy under the following conditions:
Esclusione per le agenzie: La garanzia di rimborso non si applica agli account agenzia (piani agenzia). Le agenzie e i rivenditori sono esclusi dalla garanzia di rimborso, sia per il proprio piano agenzia che per tutti i piani clienti prenotati tramite l'account agenzia.
To exercise the return policy, a written request (by email to support@luminara-ai.de) must be submitted within the 30-day period. The refund will be processed within 10 business days after receipt of the request to the original payment method.
The return policy does not apply in case of violations of these Terms and Conditions or abusive use of the Platform o per account agenzia
The contract begins with the activation of access to the Platform by the Provider.
When choosing a monthly plan, the contract runs for an indefinite period. The contract can be terminated by either party at any time to the end of the current billing period (end of month). Termination must be made by the last business day of the current month at the latest.
When choosing an annual plan, the minimum contract term is 12 months from contract conclusion. The contract is automatically extended for further periods of 12 months each, unless terminated by one party with 30 days' notice before the end of the respective contract term.
Termination must be in text form (Section 126b BGB), optionally:
The Provider confirms receipt of the termination by email within 3 business days.
The right of both parties to extraordinary termination for good cause remains unaffected. Good cause exists in particular if:
Upon termination of the contract, access to the Platform will be deactivated. The AI feeds will be removed within 7 days after the end of the contract. The Customer has the right to download their data within 30 days after the end of the contract via the export function in the dashboard. After this period, all customer data will be irrevocably deleted, unless statutory retention obligations apply.
For annual plans, there is no entitlement to a pro-rata refund of amounts already paid in case of ordinary termination.
The Customer undertakes to provide exclusively truthful, complete, and current data about their company, products, and services. The Customer is responsible for the accuracy and lawfulness of all transmitted data.
The Customer warrants that the provided content does not violate any third-party rights (in particular copyrights, trademarks, name rights, and personal rights) and does not violate statutory provisions. The following is particularly prohibited:
The Customer undertakes to use the API in accordance with the provided documentation. Abusive use, particularly excessive requests (rate limiting: maximum 1,000 requests per hour), reverse engineering, or circumvention of technical protection measures is prohibited.
The Customer is obliged to treat their access data (username, password, API keys) confidentially and protect them from access by third parties. In case of loss or misuse of access data, the Customer must inform the Provider immediately. The Provider is not liable for damages arising from unauthorized access due to negligent storage of access data.
The Customer is obliged to keep their data (particularly contact data, payment information, product and price data) current. Changes must be entered immediately via the API or dashboard.
The Customer is obliged to inform the Provider immediately if they become aware of legal violations by their content or receive corresponding notices.
The Provider aims for an availability of the Platform of 99.0% on an annual average (service level target). Availability is calculated according to the formula:
Availability = (Total time - Downtime) / Total time × 100
The following are excluded from the calculation of availability:
The Provider assumes no warranty for the availability, accessibility, or functionality of third-party AI systems (ChatGPT, Claude, Gemini, Perplexity, etc.). The decision whether and when these systems retrieve and use the provided data lies exclusively with the respective operators.
The Provider offers technical support by email (support@luminara-ai.de) during usual business hours (Mon-Fri, 9:00-17:30 CET, except on public holidays in Germany). The target response time is 24 hours (business days).
Faults can be reported by email to support@luminara-ai.de. The Customer should describe the fault in as much detail as possible (error message, time, affected function).
The Provider warrants that the Platform essentially fulfills the functions described in Section 2 and is in accordance with the API documentation. The Platform is provided "as is". No warranty is given for uninterrupted or error-free operation.
A defect exists only if the Platform does not fulfill the agreed functions or does not do so in accordance with the contract. In particular, no defect exists in the following cases:
The Customer must notify defects in writing (email to support@luminara-ai.de) immediately after becoming aware of them and describe the defect as specifically as possible.
In case of a justified defect notice, the Provider is entitled and obliged to provide subsequent performance within a reasonable period. Subsequent performance is provided at the Provider's choice by remedying the defect (repair) or providing a defect-free service (replacement delivery). The Provider has the right to two subsequent performance attempts.
If subsequent performance ultimately fails or is unreasonable, the Customer may demand a reduction in remuneration or withdraw from the contract at their choice. There is no right of withdrawal for only insignificant defects. Further claims are determined according to Section 9 (Liability).
The Provider assumes no warranty for content provided by the Customer or for the use, presentation, or recommendation of this content by third-party AI systems.
The Provider is liable without limitation for damages arising from injury to life, body, or health based on an intentional or grossly negligent breach of duty by the Provider, its legal representatives, or vicarious agents. Furthermore, the Provider is liable without limitation for other damages based on an intentional or grossly negligent breach of duty by the Provider, its legal representatives, or vicarious agents.
In case of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations), the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the Customer regularly relies. In these cases, liability is limited to the contract-typical, foreseeable damage. Liability is limited in amount to the annual fee paid in the respective contract year, but not exceeding EUR 10,000 per claim and EUR 25,000 for all claims in a contract year.
Otherwise, the Provider's liability – regardless of the legal grounds – is excluded. This applies in particular to damages from insufficient consideration of Customer data by AI systems, from data loss, lost profits, business interruption, or other indirect or consequential damages.
The Provider is not liable for the behavior, availability, or services of third-party AI systems (ChatGPT, Claude, Gemini, Perplexity, etc.). In particular, the Provider is not liable for:
The Provider is not liable for non-performance or delayed performance of its obligations due to circumstances of force majeure (e.g., natural disasters, war, terrorist attacks, pandemics, power outages, cyber attacks, official orders, strikes, changes in laws or regulations by third parties).
Liability under the Product Liability Act remains unaffected. This includes in particular strict liability for defective software under the EU Product Liability Directive (currently being implemented).
For the restoration of lost data, the Provider is only liable to the extent that the data loss would have occurred even with proper data backup by the Customer. The Customer is expressly advised to regularly make backup copies of their data (export function in the dashboard).
The above liability exclusions and limitations apply equally in favor of the legal representatives, employees, staff, and other vicarious agents of the Provider.
The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), and the Digital Services Act (DDG). Details on data processing are set out in the Privacy Policy, which can be accessed at https://luminara-ai.de/en/legal/privacy
Insofar as the Provider processes personal data on behalf of the Customer, the parties conclude a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR. The DPA can be accessed at https://luminara-ai.de/en/legal/dpa and becomes part of the contract upon contract conclusion.
The Customer acknowledges and consents that the company, product, and service data provided by them will be made available via publicly accessible AI feeds and may be retrieved and used by third-party AI systems. The legal basis is Art. 6 (1) lit. b GDPR (contract performance). For details, see Privacy Policy, Section 5 "AI Feeds".
The Customer is informed that data transmission to AI systems partially takes place to third countries outside the EU/EEA, particularly to the USA. Legal bases are the EU-US Data Privacy Framework (Art. 45 GDPR) and EU Standard Contractual Clauses (Art. 46 GDPR). For details, see Privacy Policy.
The Customer may object to the provision of their data via AI feeds at any time (Art. 21 GDPR). The objection can be made via the settings in the dashboard ("Account → Privacy → AI Feeds") or by email to datenschutz@luminara-ai.de. After objection, data already crawled may still be available in AI systems for a transition period (30-90 days).
All rights to the Platform, including all copyrights, trademark rights, patent rights, and other industrial property rights, remain with the Provider or its licensors. The Customer acquires only a non-exclusive, non-transferable usage right to the Platform limited to the contract term within the scope of these T&C.
The Customer is not entitled to:
All rights to the content provided by the Customer (texts, images, product data, etc.) remain with the Customer. The Customer grants the Provider a non-exclusive, worldwide, royalty-free right to use, store, structure, and make available the content via AI feeds for the purpose of contract performance. This usage right ends with the termination of the contract, with a 30-day grace period for deactivating the feeds.
The Customer indemnifies the Provider from all third-party claims arising from legal violations by content provided by the Customer. This includes the costs of legal defense (attorney and court fees). The Customer undertakes to support the Provider in legal defense.
"Luminara AI", "AI Visibility Platform" and associated logos are trademarks of the Provider. Use of these trademarks by the Customer is not permitted without express written consent.
Both parties undertake to treat all confidential information that becomes known in the course of contract initiation or performance as confidential and to use it only for the purpose of contract performance. Confidential information is all information marked as "confidential" or whose confidentiality is apparent from the circumstances.
The confidentiality obligation does not apply to information that:
The confidentiality obligation continues during the contract term and for 3 years after the end of the contract.
The data provided via AI feeds is expressly intended for public distribution and is not subject to the confidentiality obligation.
The Provider is entitled to change or supplement these T&C with 60 days' notice, provided this is necessary to adapt to changed legal framework conditions, technical developments, or to clarify existing regulations and is reasonable for the Customer taking into account the Provider's interests.
Changes to the T&C will be communicated to the Customer at least 60 days before they take effect by email. The notification will indicate the changes, the date of entry into force, and the right to object.
The Customer has the right to object to the changes within 30 days after receipt of the change notification. The objection must be in text form. If the Customer does not object within this period, the changes are deemed approved.
If the Customer objects to the changes in due time, the Provider is entitled to terminate the contractual relationship extraordinarily as of the date of the planned entry into force of the changes. The previous T&C continue to apply until termination.
For material changes affecting the main contractual obligations, the express consent of the Customer is required. In this case, the change only takes effect if the Customer actively consents.
These T&C and all legal relationships between the Provider and the Customer are exclusively governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the Customer has their habitual residence remain unaffected (if consumers are exceptionally authorized).
The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is – insofar as legally permissible – the seat of the Provider (Amtsgericht Bochum / Landgericht Bochum, Germany). However, the Provider is also entitled to file suit at the Customer's general place of jurisdiction.
Should individual provisions of these T&C be or become invalid or unenforceable, this does not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision. The same applies to any regulatory gaps.
The contract language is English. The German version of these Terms and Conditions is the legally binding version in case of any discrepancies. For international customers, the English version applies as agreed upon during registration.
The Customer is not entitled to assign or transfer rights or obligations from this contract to third parties without the Provider's prior written consent. The Provider is entitled to transfer its rights and obligations in whole or in part to an affiliated company. The Customer will be informed of such a transfer.
Changes and amendments to these T&C require – subject to Section 13 – written form (Section 126 BGB) or text form (Section 126b BGB) by email. This also applies to the waiver of this form clause itself.
These T&C do not establish any partnership, joint venture, or employment relationship between the parties. No party is authorized to represent the other party or to enter into obligations on their behalf.
Per domande relative ai presenti T&C, potete contattarci a:
Email: legal@luminara-ai.de
Support: support@luminara-ai.de
Address: Vedi avviso legale su https://luminara-ai.de/it/legal/imprint
Il cliente può scegliere tra due opzioni di consegna per i file di ottimizzazione IA (wai.json, llms.txt, llms-full.txt, ai-plugin.json): a) Integrazione automatica tramite snippet embed (predefinito), b) Download manuale dei file di ottimizzazione.
Scegliendo l'integrazione automatica (opzione a), si applicano le condizioni contrattuali regolari, inclusa la garanzia di rimborso di 30 giorni ai sensi del § 5.
Scegliendo il download manuale (opzione b), la garanzia di rimborso di 30 giorni viene annullata. Il cliente lo conferma espressamente al momento del cambio. Il cliente è responsabile della corretta integrazione e dell'aggiornamento tempestivo dei file sul proprio sito web.
Il cliente verrà notificato delle modifiche ai file di ottimizzazione. Il livello di notifica può essere configurato nelle impostazioni dell'account: a) Critico — solo modifiche relative alla sicurezza, b) Importante — modifiche che influenzano la visibilità IA, c) Tutti — ogni modifica.
Luminara AI non si assume alcuna responsabilità per svantaggi derivanti da file obsoleti o integrati in modo errato quando viene scelto il download manuale.
L'agenzia può scegliere individualmente per ogni cliente se i file vengono consegnati tramite snippet embed o download manuale.
In caso di consegna manuale, l'agenzia è responsabile della corretta integrazione presso il cliente finale.
Le notifiche di modifiche vengono inviate all'agenzia, non al cliente finale.
I piani agenzia non sono generalmente soggetti alla garanzia di rimborso di 30 giorni, indipendentemente dall'opzione di consegna scelta.
Il cliente può autorizzare Luminara AI a presentare richieste presso piattaforme di IA (ad es. OpenAI, Google, Anthropic, Perplexity) per suo conto. L'autorizzazione comprende: a) Richieste di rettifica ai sensi dell'art. 16 GDPR, b) Richieste di cancellazione ai sensi dell'art. 17 GDPR.
L'autorizzazione è volontaria e viene concessa tramite opt-in nelle impostazioni dell'account o al momento della disdetta.
Per le richieste di rettifica, Luminara AI verifica innanzitutto se le informazioni contestate sono effettivamente errate.
Luminara AI non si assume alcuna responsabilità per l'effettiva attuazione delle modifiche da parte delle piattaforme di IA.
Il cliente può revocare l'autorizzazione in qualsiasi momento nelle impostazioni dell'account.
Luminara AI agisce esclusivamente come servizio di trasmissione tecnica e non come consulente legale. La creazione e la trasmissione delle richieste di rettifica e cancellazione si basano sui dati forniti dal cliente e sulle disposizioni GDPR applicabili. Non viene fornita alcuna garanzia o promessa di successo per le richieste di rettifica o cancellazione. Per consulenza legale, si consiglia di rivolgersi a un avvocato qualificato.
Alla fine del contratto, indipendentemente dal motivo, scade la licenza del cliente per l'utilizzo dei feed di dati creati da Luminara AI.
Dopo la fine del contratto, tutti gli endpoint dei feed e lo snippet embed vengono automaticamente disattivati.
I feed generati da Luminara AI costituiscono un'opera protetta dal diritto d'autore. Luminara AI ha il diritto di richiederne la rimozione dalle piattaforme di IA in qualità di titolare dei diritti, indipendentemente dall'autorizzazione del § 17.
In caso di mancato pagamento si applicano le stesse conseguenze giuridiche della disdetta ordinaria.
Luminara AI utilizza sistemi di IA di diversi fornitori (OpenAI/ChatGPT, Google Gemini, Anthropic Claude, Perplexity, xAI Grok, Microsoft Copilot, DeepSeek) per l'erogazione dei servizi.
Luminara AI impiega metodi avanzati incluso un sistema di rilevamento delle allucinazioni con fino a 8 livelli di verifica.
Nonostante queste misure, i sistemi di IA possono produrre risultati errati. Luminara AI non garantisce l'accuratezza delle analisi generate dall'IA. Tutti gli score calcolati da Luminara AI (AI-Readiness Score, GEO Score, Quality Score) sono valori indicativi di orientamento e non costituiscono raccomandazioni vincolanti. Il Cliente è l'unico responsabile della valutazione, verifica e utilizzo dei risultati generati dall'IA. Luminara AI non è responsabile per le decisioni che il Cliente prende sulla base di questi risultati.
La disponibilità e qualità dei sistemi di IA utilizzati sono al di fuori del controllo di Luminara AI.
La responsabilità di Luminara AI per danni derivanti da risultati errati dell'IA è limitata ai casi di dolo e colpa grave.
I contenuti generati dall'IA sono contrassegnati sulla piattaforma. Il cliente può verificare quali sistemi sono stati utilizzati.
Luminara AI implementa misure di sicurezza conformi allo stato dell'arte: trasmissione crittografata (TLS 1.3), aggiornamenti di sicurezza regolari, scansione automatizzata delle vulnerabilità, controllo degli accessi (SSH key-only, 2FA), rilevamento delle intrusioni (fail2ban, AIDE), comunicazione crittografata con i database (SSL) e backup automatici. Gli incidenti di sicurezza vengono segnalati al cliente entro 24 ore.
Nonostante le ampie misure di sicurezza, non è possibile garantire una sicurezza assoluta contro accessi non autorizzati, perdita di dati o attacchi informatici. Luminara AI è responsabile solo in caso di dolo o colpa grave (§ 9).
Luminara AI elabora e archivia esclusivamente dati aziendali accessibili al pubblico (feed Schema.org, cataloghi prodotti, descrizioni dei servizi, dati di contatto pubblici). Non vengono raccolti dati personali dei clienti finali, dati finanziari riservati o dati interni dei dipendenti. Se il cliente inserisce dati personali di terzi nella piattaforma in violazione di questa disposizione, il cliente è l'unico responsabile di tutte le violazioni della protezione dei dati risultanti e manleva Luminara AI da tutte le pretese di terzi, sanzioni e costi.
Luminara AI è autorizzata a utilizzare dati di utilizzo anonimizzati e aggregati per migliorare la piattaforma. I dati individuali dei clienti non vengono mai divulgati. I benchmark di settore vengono pubblicati solo in forma anonimizzata e aggregata (minimo 50 aziende). Luminara AI espressamente NON utilizza i dati dei clienti (dati di prodotto, informazioni aziendali, feed) per l'addestramento di modelli di IA propri o di terzi. Il trattamento dei dati dei clienti da parte dei sistemi di IA viene effettuato esclusivamente per l'erogazione immediata del servizio nell'ambito della rispettiva richiesta.
Alcune funzionalità possono essere contrassegnate come 'Beta' o 'Sperimentale'. Queste funzionalità vengono fornite nello stato attuale, senza garanzia di disponibilità ai sensi del § 7, e possono essere modificate o rimosse senza preavviso. La responsabilità è limitata al dolo.
Il cliente può scaricare i propri dati in formato leggibile dalla macchina (CSV, JSON) in qualsiasi momento. Dopo la fine del contratto, la funzione di esportazione rimane disponibile per 30 giorni (§ 5 comma 6).
Ultimo aggiornamento: 25 marzo 2026
Version 3.6
Questa è una traduzione dei Termini e condizioni tedeschi (AGB). In caso di discrepanze tra la versione inglese e quella tedesca, prevarrà la versione tedesca come versione giuridicamente vincolante. La traduzione italiana è fornita per comodità.