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Here you'll find answers to the most important questions about Luminara AI. If your question isn't listed, feel free to contact us.
Luminara AI is a platform that makes your products and services visible to AI assistants like ChatGPT, Claude, and Perplexity. We prepare your data so that AI systems can understand it and recommend it to your customers.
More and more people are using AI assistants instead of search engines to find products and services. According to Gartner, traditional search volume will decline by 25% by 2026 as AI assistants take over.
Without structured, AI-readable data, you don't exist for these systems – and lose potential customers to competitors every day.
Luminara AI connects to your shop or website and automatically converts your data into an AI-understandable format. We use standards like Schema.org, JSON-LD, and special AI protocols.
AI assistants can then access this data and recommend your products/services when users ask relevant questions.
Luminara AI is perfect for:
Our prices start at €49/month for e-commerce (up to 50 products) and €59/month for service providers (up to 5 services). Final prices. No VAT charged (small business regulation §19 UStG). Extra capacity can be added flexibly in the dashboard.
View all prices →No, we do not offer a free trial period. Instead, you have a 30-day return policy for the first month after initial registration. A processing fee of EUR 9 (net) is deducted from the refund. Additionally, a pro-rated daily amount (monthly price ÷ 30) is deducted for each day of use. The return policy only applies to new customers – re-registration after cancellation does not qualify. Note: Agency accounts (agency plans) are excluded from the return policy.
Yes, you can cancel monthly. There is no minimum contract period or hidden fees. You can cancel anytime with one click in the dashboard.
Yes, you can upgrade or downgrade anytime. The adjustment is prorated for the current month. With an upgrade, you only pay the difference for the remaining days; with a downgrade, the credit is applied.
We accept credit card (Visa, Mastercard, American Express) and payment by invoice.
All displayed prices are final prices. In accordance with §19 UStG (small business regulation), no value-added tax is charged.
Setup typically takes 5-10 minutes. You connect your shop or website, insert a code snippet – and you're live. Our setup wizard guides you step by step through the process.
No! Setup is intentionally simple. If you can install a WordPress plugin or insert a Google Analytics code, you can handle Luminara AI. Our support is happy to help with questions.
We support all common e-commerce platforms:
For Shopify and WooCommerce, simply install our app/plugin – no code changes needed. For custom shops, you insert a small JavaScript snippet into your website (similar to Google Analytics). We provide detailed instructions.
First technical changes (Schema.org, llms.txt, crawler access) take effect within 24-48 hours. Full impact develops over the first 2-4 weeks as AI systems fully index your data.
Luminara AI makes your data visible to all major AI assistants:
Yes! Our dashboard shows you how often AI assistants access your data, updated daily. You see the number of accesses per day/week/month, which AI systems are accessing, and which products are retrieved most frequently.
The Quality Score is a rating from 0-100 points that shows how well your data is optimized for AI systems. We automatically check if all important information is present (images, descriptions, prices, etc.) and provide concrete improvement suggestions.
Yes! Luminara AI continuously synchronizes your data. Price changes, new products, or inventory updates are automatically adopted. You don't need to manually update anything.
Yes, starting with the Pro plan you have full API access. You can programmatically retrieve, update, and export data. The API is fully documented and supports REST with JSON responses.
Yes, absolutely! Luminara AI is 100% GDPR compliant. Our servers are located in Germany, we have a data processing agreement (DPA), and we meet all German and European data protection requirements.
All data is stored exclusively on servers in Germany. We use German data centers with the highest security standards. There is no transfer to third countries.
We take security very seriously:
Only you and authorized employees of your company have access to your data. Our support team can only access your account with your explicit permission. We never share data with third parties or use it for other purposes.
Yes! You can export all your data in the dashboard anytime (CSV, JSON, Excel). Upon cancellation, all your data is completely deleted within 30 days – immediately upon request.
We offer various support options:
We respond within our business hours (Mon–Fri, 9:00 AM–5:30 PM CET), typically within a few hours.
Yes! We have comprehensive online documentation with setup guides, video tutorials, and best practices. You'll find step-by-step instructions for all common shop systems and use cases.
For Marketing and Enterprise customers, we offer personal onboarding calls and training. Our support team helps you with setup and optimization. For smaller plans, video tutorials and written guides are available.
Our support team helps you quickly and competently. Simply send an email to support@luminara-ai.de. We respond within our business hours (Mon–Fri, 9:00 AM–5:30 PM CET), typically within a few hours.
Yes! We offer a 30-day return policy for the first month after initial registration. The 30-day period starts from payment receipt. A processing fee of EUR 9 (net) plus a pro-rated daily usage deduction (monthly price ÷ 30 per day used) is deducted from the refund. Important: The return policy only applies to new customers – re-registration after cancellation does not qualify for a new return policy. Agency accounts (agency plans) are excluded from the return policy.
We automatically monitor your usage and notify you in advance before you reach a limit. You can then decide whether to upgrade or book add-ons. We never turn off functions unannounced.
Yes! With our White-Label add-on (€49/month), agencies and resellers can offer the platform under their own brand. You can customize custom logo, colors and complete branding, as well as support contacts.
Yes! Depending on your plan, you can manage multiple shops or locations. The Pro plan allows 3 shops, the Agency plan 10+. You can book add-ons for additional shops anytime (€15/month for 5 additional domains).
Yes! Luminara AI works worldwide and supports all languages. AI assistants like ChatGPT work globally – your optimized data is found regardless of location. We have customers in over 20 countries.
The AI SEO analysis is a core feature of Luminara AI that measures how well your products and services are found and recommended by AI assistants like ChatGPT, Claude, and Gemini. You receive a detailed AI SEO Score (0-100), concrete optimization suggestions, and continuous monitoring of your AI presence.
The AI SEO Scanner automatically analyzes your website and detects products, services, structured data, and technical SEO signals. It checks your site for AI readiness, identifies missing Schema.org markups, and creates a comprehensive report with an AI Readiness Score. Depending on your plan, 5 to 100 pages are analyzed.
Luminara AI monitors and optimizes for all leading AI assistants:
AI SEO is available starting at €59/month and can be added to any existing plan. It includes AI visibility monitoring for up to 50 keywords, daily analysis updates, and detailed reports. Larger keyword packages are available on request.
Yes! AI SEO is compatible with all plans — whether E-Commerce, Service, or Hybrid. You can activate it at any time through your dashboard. Billing is prorated to your existing billing cycle.
No problem! Our support team is happy to help. Write to us or schedule a free consultation appointment.